Step 1: To attend / acknowledge your active alarm you will first need to Open the BarnTalk App
Step 2: Find the Barn that is in an alarm state and select the Barn Tile
Step 3: Select 'Attend to Alarm'. If a sensor is alarming, select the alarming sensor tile and then the Attend to alarm button.
Step 4: Select the radio button next to your desired Acknowledgment Time. The duration of Snooze options include: 10 min., 45 min., 90 min., 4 hr., or 8 hr.
Note: The CallTree will receive an SMS message confirming who on the CallTree acknowledged the alarm and for how long the alarm is snoozed. The calls/notifications will pause until the alarm is either: Resolved and an SMS confirming resolution is delivered, or is Not Resolved within the chosen snooze duration and alarm calls/notifications will commence through the CallTree once again.
Step 5: The Gateway tile will display the Remaining Acknowledgment Time on the attended alarm before the alarm is re-enabled.
See below articles for additional resources on best practices for managing your alarms and silencing them during load out periods.
- How do I silence my gateway and alarms?
- Save the 'BarnTalk Alert' Contact Card
- Setting Temperature Thresholds and Alarms
- How to add people to my Gateway's CallTree?
If you have any issues or feedback, reach out to our support team via email at support@barntools.com, call Toll Free, or text 855-580-0058 during the hours of 8am-5pm CST Monday-Friday.